Effective Date: April 9, 2026
ColdBlock Technologies Inc. (https://coldblock.ca/) (herein referred to as “ColdBlock Technologies”, “we”, “our”, or “the Company”) manufactures and assists in the use of lab equipment used to prepare or digest samples for elemental analysis (“Services”).
This Privacy Policy outlines our practices regarding the collection, use, and disclosure of PI. By using our Services, you consent to the collection, use, and disclosure of your PI as described in this Privacy Policy.
We are committed to safeguarding the privacy of our users in compliance with applicable privacy legislation. Since our Services may involve internet-based interactions, you acknowledge and agree that some of your Personal Information (PI) may be securely transferred and stored outside of your home jurisdiction, in accordance with this Privacy Policy.
This Privacy Policy may be updated from time to time. The Effective Date above indicates when this Privacy Policy was last updated.
We may contact you via email, phone or through the client portal to provide you with the Services you have requested.
Upon your consent, we may also send you electronic marketing communications as permitted under applicable law. If you choose to opt-in, we may send you our newsletter with expert tips and updates pertaining to ColdBlock and our digestion methods. Each marketing communication will include an unsubscribe link allowing you to stop delivery of such messages.
Generally, PI is considered information that identifies you or makes you identifiable. We may collect the following types of personal information when you interact with us:
We also collect the following operational usage information when you use our website and client portal:
Your PI is directly collected from you when you interact with out sales team, fill out our Contact Us form, fill out our newsletter opt-in form, create a client portal and/or leave reviews.
For those just visiting our website, usage information may be collected through the use of cookies when you interact with our website.
Cookies: Cookies are small files that save to your hard drive or to your browser’s memory.
You may accept or decline most cookies, but necessary cookies may be required for us to administer our Services. If you select Only Necessary or Decline, analytics remain disabled. The portal continues to function normally, as strictly necessary cookies (required for authentication and security) remain active. If you choose not to allow certain functional cookies, the Services may not operate as expected.
The portal is configured to meet Quebec Law 25, GDPR, and other applicable privacy regulations in jurisdictions where such standards are required.
This configuration is applied consistently across all applicable markets, ensuring a uniform compliance standard wherever these regulatory requirements are in force.
We collect your personal information to fulfill the following purposes:
Usage information is collected for gathering analytics about access to our website and client portal.
We may also collect PI to verify your identity, verify the information you give us, comply with applicable laws, regulatory requirements or enforceable governmental requests, to detect and address security incidents, to prevent, detect, suppress or investigate criminal activity, protect you and us against error, help us recover any debt or obligation owed to us by you, conduct research and analysis for the development of our Services.
The PI collected from you in connection with your use of our Services may be transferred to third-party service providers, such as a web host, cloud computing platforms, cloud storage service providers, workflow management platforms, and marketing operations management platforms, for further processing. Your PI may be transferred to third-party services providers outside of Quebec, and at times outside of Canada.
We require our third-party service providers to implement and maintain appropriate safeguarding measures and to provide a comparable level of protection as described in this policy to PI that they process.
In certain circumstances, we or our third-party service providers may be required to disclose your personal information to courts, government authorities, law enforcement, or regulatory bodies in response to legally valid demands or requests, in compliance with the applicable laws of the jurisdiction where your PI is stored.
Your PI is collected and stored on servers outside of Quebec, and at times outside of Canada. Your PI will be retained by us only for as long as necessary to accomplish the identified purpose(s) for which it was collected, or as required by law, whichever is longer. When we are no longer obligated to retain your PI, we will destroy it or render it anonymous.
We use a combination of administrative, physical and technical safeguards to protect your PI from loss, theft, any unauthorized access, disclosure, copying, use or modification. We use secure certified data centres with restricted entry, no on-premises storage of PI, firewalls and additional server level security, encrypted connections, access controls, and restricted access by authorized individuals.
We have procedures in place to deal with any suspected data security breach and will notify you and any applicable regulator of a data security breach where we are legally required to do so.
On our website, we may include links to websites operated by other third parties. While we strive to link to websites that uphold high standards of privacy, we cannot be responsible for the content, security, or privacy practices of these third-party sites.
We are also not responsible for the privacy practices of other sites that link to our Services. This Privacy Policy only applies to our practices regarding the collection, use and disclosure of your PI. Please refer to the privacy policies of those websites to learn more about their usage of your PI and your rights.
You can request to access the PI we hold about you. You can also request to amend the PI we hold about you, if there are any inaccuracies or if any of the information is incomplete. You can contact us at info@coldblock.ca.
We will need to verify your identify before searching for or providing you with access to your information. There may be limits on your right to access the PI we hold about you, for example, if the information is subject to legal privilege, contains confidential information, relates to an investigation or a breach of an agreement or law, or contains personal information of other individuals that cannot be separated.
Your privacy is important to us. If you have any privacy concerns, please do not hesitate to contact our Privacy Officer at info@coldblock.ca.
